Refund & Cancellation Policy

Last updated: 20 November 2025

At Social Sync AU, we value the time, preparation, and creative energy that goes into every project and event. To maintain fairness to both our clients and our team, this Refund & Cancellation Policy outlines how cancellations, rescheduling, and refunds are handled for all services, including photography, videography, content creation, social media services, and events.

Cancellations by the Client

If you need to cancel your booking, we require written notice sent to socialsyncau@gmail.com. Because our services involve extensive pre-production, planning, scheduling, and studio or location preparation, all deposits paid to secure a booking are non-refundable.

If you cancel a confirmed booking less than 48 hours before the scheduled date, the full remaining balance of the service may still be charged, as the time has been allocated exclusively for your project and cannot be rebooked on such short notice.

Rescheduling a Booking

We understand that unexpected situations may arise. If you need to reschedule, you may request a new date by emailing us as early as possible. Rescheduling is permitted once per booking without additional fees, provided we are notified at least 72 hours before the scheduled service.

If rescheduling occurs within 48 hours of the booking, a rescheduling fee may apply to cover lost time and preparation costs. Rescheduled bookings must take place within 60 days of the original date, unless otherwise agreed in writing.

Refunds for Services

Due to the nature of creative and digital services, which include pre-production work, planning, communication, research, travel, and time allocated exclusively to your project, all payments made to Social Sync AU are non-refundable.

Once work has begun, including strategy planning, concept development, shot lists, editing, or any form of preparation, refunds are not available. If you choose to discontinue a project before completion, no refunds will be issued for work already performed or work allocated in the booked timeframe.

Event Refunds
(Brand Builders Hub & Creative Workshops)

Tickets purchased for Social Sync AU events, including the Brand Builders Hub, are non-refundable. Once a ticket is purchased, a space, resources, and production allocation have been secured specifically for you.

If you are unable to attend, you may transfer your ticket to another participant free of charge. To transfer a ticket, please notify us with the new attendee’s details at least 48 hours before the event.

In the unlikely event that Social Sync AU must cancel or postpone an event, attendees will be offered either a full refund or the option to transfer their ticket to the next available date.

Late Arrivals and No-Shows

Clients who arrive late may have their session time reduced accordingly to avoid delays for other bookings. No-shows or failure to attend without prior notice will be treated as a cancellation, and payments made will not be refunded or credited.

Service Dissatisfaction

We always aim to deliver high-quality work that aligns with your brand and vision. If you are dissatisfied with the final deliverables, we will review your concerns and make reasonable adjustments where possible, based on the agreed scope of work. However, dissatisfaction alone does not qualify for a refund, as creative services are subjective and based on collaborative planning.

Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be reflected on this page with an updated date. By booking our services or purchasing event tickets, you agree to the terms outlined in the latest version of this policy.

Contact Us

If you have any questions regarding this policy, please contact us at socialsyncau@gmail.com. We are here to help clarify or assist wherever possible.