Privacy Policy

Last updated: 20 November 2025

Your privacy is important to us, and we are committed to protecting any personal information you share when visiting socialsync.au or using our services. This Privacy Policy explains how we collect, use, store, and safeguard your information.

Information We Collect

We collect personal information when you interact with us through our website, social media channels, or direct communication. This may occur when you submit an enquiry, request a quote, book a service, subscribe to our mailing list, register for an event, or provide project information. The personal information we collect may include your name, email address, phone number, business details, social media handles, billing details, and any additional information you voluntarily share with us during the enquiry or booking process.

How We Use Your Information

We use the information you provide to communicate with you, respond to your enquiries, prepare quotes, and deliver our services, including photography, videography, content creation, social media management, and events. Your information also helps us manage bookings, send invoices and service updates, improve our website and customer experience, and provide you with relevant announcements or marketing communications if you choose to receive them. We may also use your information to maintain internal records and comply with legal or regulatory requirements. We do not sell or trade your personal information to any external party.

Sharing Your Information

We only share your personal information with trusted third-party providers when it is necessary to complete a service or support essential business functions. This may include payment processors, email and newsletter platforms, booking and event management tools, or creative contractors who assist with editing or production work. These third parties are required to keep your information confidential and may only use it for the services we have engaged them to perform. We may also disclose information if required by law or to protect our legal rights.

Data Storage & Security

We store your personal information securely using reputable digital platforms, including cloud-based systems, CRM tools, email services, and invoicing software. Each system is protected through encryption, password controls, and restricted access. While we take reasonable steps to safeguard your data, it is important to understand that no online transmission or storage method can be guaranteed 100% secure. Nonetheless, we are committed to maintaining strong security practices to protect your information from misuse, loss, or unauthorised access.

Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and help us better understand how visitors engage with our content. You may choose to disable cookies through your browser settings, although doing so may affect the performance or functionality of certain parts of the website.

Your Rights

You have the right to request access to the personal information we hold about you and to ask for corrections or updates if the information is inaccurate or incomplete. You may also request the deletion of your information unless we are required to retain it for legal, administrative, or record-keeping purposes. If you no longer wish to receive marketing or promotional communications from us, you may opt out at any time. To exercise any of these rights, please contact us at socialsyncau@gmail.com

Data Retention

We keep personal information only for as long as necessary to provide our services, maintain client relationships, or meet legal and tax obligations. Once the information is no longer required, we will securely delete or anonymise it.

External Links

Our website and social media channels may contain links to external websites. These websites operate independently from Social Sync AU, and we are not responsible for their content, practices, or privacy policies. We encourage you to review the privacy policies of any external sites you visit.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, or legal obligations. Any updates will be posted on this page with the revised date noted above. By continuing to use our website or services, you acknowledge and accept the updated version of this policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at socialsyncau@gmail.com. We are based in Melbourne, Australia, and are always happy to assist.